The hospitality industry has adopted contactless technology at scale, and the QR code for hotels has become an essential standard. From the reception lobby to the guest room, restaurant and spa, QR codes simplify every stage of a stay while reducing operational costs for the property.
Contactless check-in and check-out
Send a QR code by email before arrival so guests can complete their registration form online. On arrival, a single scan at the front desk confirms identity and delivers the room number. This process cuts average wait time by five minutes and frees front-desk staff for higher-value interactions like personalised recommendations or handling special requests.
Room service and on-demand services
A QR code placed on the bedside table or in the guest directory gives access to the room service menu, spa catalogue, activity list and practical hotel information. Guests order directly from their phone without picking up the room telephone, which simplifies the process for the guest and reduces order-taking errors on the hotel side.
Local tourist guide
Create a QR code in the lobby that links to a custom digital tourist guide featuring your recommended restaurants, must-see attractions and transport options. This free service boosts guest satisfaction and positions your hotel as an engaged local tourism partner, which in turn encourages positive online reviews.
Review collection and loyalty
Place a QR code in the lift or at reception on check-out day to invite guests to leave a Google or TripAdvisor review. Hotels that prompt reviews at the right moment see a 40 per cent increase in online review volume, with a higher average rating because satisfied guests are more likely to respond immediately.